Banter Reviews

Plaza Bonita Mall.
Customer service is horrible and wouldn't recommend this place to anyone. Please check for yourself but would highly encourage you to look elsewhere!

I bought a belly button ring online in March and realized it was the same one I already had. I went to the store to return it only to find out I wasn't able to because the online site didn't process my belly ring. I was gifted $12 for dealing with poor service for 1 hr. Fast forward to today I go to the store to use my gift card and find out it doesn't work (after I get charged). The manager at the store was great and helped me for over an hour while customer service online did nothing to help. I ended up getting charged THREE times just to find out my gift card didn't go through. Customer service on the phone was unhelpful. I ended up leaving with nothing. Your customer service online is awful. They told me to try my gift card online which is pointless because the gift card will go straight to shipping and handling. I am disgusted with your phone service and the fact that I had to wait not once but two times for over an hour just to be charged and walk out with nothing.

Worst experience ever I've Been going here for years and always bring other friends to check it out what they have and lately the last few times I've went the ladys were so rude and discriminating against me and my friend saying they wouldn't help us ended up asking for there names they denied to give it to me also when I asked for corporates phone number I was denied again and they ended up kicking my friend out of the mall and was very nasty when talking to me it was very intimidating and even mall security wouldn't help will never spend another dollar at this $#*! place they don't follow there policy's for your warranty about swapping out jewelry if its under a year you can still swap out but they don't allow you to even when you pay the extra money for it If I could give negative star I would and I'll be calling the better business bureau to file a complaint all these women who work here should be fired can't even treat a human with decency what has this world come too honestly they shouldnt work at a job that deals with people if they can't handle customer service politely and wanna discriminate just by looking at someone not sure how they even make money begin so rude

So I go to the tukwilla pagoda in Washington on March 13th I go there to purchase a gold bracelet so she picked it up and I said "this is real gold right" she said yeah. So then she took me to the gold plated section where I got my earrings and she stated the diamonds were real. So I said ok cool. So I purchase both items. Mind you this bracelet is 250 10k. My sister keeps stressing to me like go ahead and make sure it's real gold. So finally a month or so later I go to get it tested out of curiosity and it completely stuck to the magnet and it started smoking when he did the acidic test and their comments were "yea it's real gold plated" so I'm livid at this point. And I ask if I could record them testing it for proof. So then I called up there at one of the stations and I said so this gold 10k chain is real gold it's not gold plated or anything? He said yes it's real gold. So I express to him what was going on and he was like "oh well pawn shops tend to lie a lot. We have a lot of complaints that it's not real" and I said well he did both test on it. And that's when his attitude changed. He was like "oh I completely get where your coming from I wouldn't want anything fake either, I bought a chain from them too I took it to the pawn shop but mines tested real and I got a decent amount back. So I completely get it. I'll write your information down and tell the other stand and the manager so we can work on getting you a refund" I said thank you because I didn't want to make this into a much bigger deal. So I go out there today and I go to the place where I bought it, and off bay they had horrible service. Just had they're backs turned gossiping (and they saw me at the counter) not saying anything until finally she asked what I needed help with and I told her the situation and she was like oh well I can't really do anything I don't want to get my managers involved because I don't want to get fired, but you can talk to Sam since you spoke with him already and he said he was gonna help you. So I was already pissed about that. I walk over to Sam's station and he's telling me a completely different story. He's like "yeah well it's over the 30 day mark there's nothing I can really do about it" I said you didn't say ANY of that when I spoke to you on the phone and now it's a whole different story. So then I asked for corporates number and I walk back over to the stand where I purchased from and I asked for the manager number. She gave me the number and I say there and called and it was ringing at the station. So I was like "there's no other way I can reach the manger?!" She said "I can't give you out that personal information and I already talked to her " so of course I was pissed. So then I called the number Sam gave me. And it was customer service for online purchases and I called and explained to her everything that happened so she gave me hr number(gonna talk to them tomorrow) but my thing is. Sam had my information on the computer when I was on the phone talking to him because he said my name before I even told him what it was. And he could've easily said "hey I understand your concern but I can't really do anything because it's past the 30 day mark, but I can give you a number to call" and the situation would've been over with. But no he lied and said I would get my refund just to have me go down there looking stupid. If it was gold bonded she could've stated that. If it was gold plated she could've stated that. But no. So obviously the business is being ran by people who don't know what they're talking about. AND THEN one of them had the nerv to tell me that "it's real gold it's just a wire in there that keeps it together that's why it stuck to the magnet"... like cmon now who are you people really trying to play and what kind of business is this?!?!?

I have been wanting a long pair of gold chain earrings and these are gorgeous! Real gold with gold stamp, good gold weight, bright yellow shiny and sparkly. Great price with online code, packed well, shipped fast. Time payments with Affirm. Easy to use site, pictures and description are representative, I bought them sight unseen online and they are breathtaking. Will absolutely buy again from Pagoda. Really impressed!

Went to the Tyrone mall location in st pete Florida. Girl with blue hair and never-ending tattoos asks if she can help me then continues conversation with employee about how she can't stand her manager and her manager has favorites. Never helped me so I went to shalimar

I received my order yesterday and was surprised to see a stupid set of ear rings when i ordered a nose ring! CRAZY! My first order was 8 months ago and never came! After 3 months i had to call and give them All kind of $#*! in order to get my order. ZERO STAR. Never buy from PAGODA!

Went in at 6:15 on a Friday night. Was told that since they close at 7pm piercing is finished at 6pm. There were 4 girls standing around doing absolutely nothing! It doesn't take 45 minutes to pierce an ear. Will never go back there. Horrible customer service!

I placed an order and never received any confirmation of the order but the money was deducted from my account. I contacted them via the chat feature they have online and was told my order was not in the system and it never went through and to place a new order and the charge would fall off within 7 business days, so I did. I got confirmation of the new order and I received it the very next day. A week later-today-my account overdrafted. A $600 charge was made from piercing pagoda. I checked my email and I got a shipping confirmation email
Of all but one of the items in the first order! I contacted them immediately and they said I could get my money back up to 10 days AFTER I return the order I was told "didn't exist" they then proceeded to tell me ANOTHER item was processing but not yet shipped and they could cancel that order... then they transferred me to someone else. This man said the pending order could not be cancelled and he kept trying to end the chat and telling me to have a great day... I told him I was contacting the BBB because this is so unethical and should be illegal. Their jewelry is cheap, breaks within MONTHS of buying and they STEAO YOUR MONEY! I paid a lot of money for my second order, but now I've paid double for an order I was told didn't exist... I've never been treated so terribly by a company, ever. Please go to a reputable jeweler. You get what you pay for in quality AND in service and piercing pagoda should be SHUT DOWN for this unethical and dishonest operation! I ha e screeenshots of everything and I intend to submit them to the BBB.

Spent 1400 and went in the next day to return one of the items and was told it would take 3 weeks for me to get my money. Thats bad business makes me not want to return

I bought a pendant over 6th months ago returned it a week later was told do to the price I would have to get a check sent to me, I've spoken with several different Representatives over this time period giving our my information over & over again & still to this day haven't seen a check it's going on over half a year with no refund nobody should have to wait that long & if you don't want that to be you I highly recommend you don't purchase from them unless it's in store and under a $100 were u can get your money back right then & there, #GIVE ME MY $$$$$

Don't buy at pagoda. It's terrible. I got two necklace they are just giving me one and a have to wait 14 business days so someone can help me. This is ridiculous. I paid extra for fast shipping and I'm not getting it in the day it was supposed.
Also, they are changing me way more than it was supposed to be. Scam scam scam